Reviews

from our CUSTOMERS near Gem!

• 

  What can I say, 5 star service! I had the pleasure of dealing with Katelyn, she is very professional, excellent customer service skills. You can tell she’s been doing this for awhile, she’s a pro, very efficient. Carter Cadillac’s warranty is unparalleled, any concerns I have are immediately taken care of.

• 

  Talk about "Cadillac" service! My ATS had a minor failure that caused a huge problem. My car is back. On time. Done right the first time. Carter Cadillac took care of my car, but more importantly they took care me. 5 gold stars plus bonus points for Kaytlyn being gentle with both of us. Great job Carter Cadillac! I will be back.

• 

  Julian at Carter Cadillac was the perfect combination of knowledgeable, responsive, collaborative and fun to work with! I enjoyed my buying experience and didn’t ever feel pressured. It was an enjoyable buying experience for a product with great value and reputation. I look forward to many more purchases with Julian and Carter Cadillac for years to come.

• 

  We rarely have to attend the dealership. The vehicle runs great and needs little other than maintenance. On the several occasions we have been there we were treated exceptionally well. I have spoken with staff of the service team, parts, and sales. Everyone was pleasant, helpful and had the answers to my questions. Well trained and cohesive staff.

• 

  Had the great pleasure to attend the Grand Opening celebration at this one-of-a-kind dealership. Great location, stunning views, classy cars with style, performance and quality in design. The friendly staff, beautiful showroom and state of the art service shop make this an easy choice for the discerning Cadillac shopper. Top shelf!

• 

  Best dealership I have ever done business with. Staff very polite and professional and was impressed with all efforts for COVID-19 protection. Would recommend Carter Cadillac to everyone.

• 

  Carter Cadillac always goes above and beyond ! The Cadillac service is different .. I have owned many other vehicles and the service and experience isn’t comparable. The one thing that sets CC apart is after you purchase your vehicle nothing changes!! They still go above and beyond and take care of you. Chelsey in sales , James in parts , and Kaitlyn in service are the BEST !!

• 

  I recently moved from out of province and felt a little anxious having to replace my previous dealership as I became so attached to them! Carter Cadillac was absolutely extraordinary! I was very pleased with the client experience in addition to the services completed today. I will be returning moving forward and making them my new primary dealership! :)

• 

  I am very pleased with Carter Cadillac service. My vehicle was checked out promptly and returned all cleaned up with a car wash. The service loaner was much appreciated. All together a 10 out of 10.

• 

  What can I say, 5 star service! I had the pleasure of dealing with Katelyn, she is very professional, excellent customer service skills. You can tell she’s been doing this for awhile, she’s a pro, very efficient. Carter Cadillac’s warranty is unparalleled, any concerns I have are immediately taken care of. I appreciate being given a loaner while my vehicle is having maintenance work done.

• 

  Had the great pleasure to attend the Grand Opening celebration at this one-of-a-kind dealership. Great location, stunning views, classy cars with style, performance and quality in design. The friendly staff, beautiful showroom and state of the art service shop make this an easy choice for the discerning Cadillac shopper. Top shelf!

• 

  We rarely have to attend the dealership. The vehicle runs great and needs little other than maintenance. On the several occasions we have been there we were treated exceptionally well. I have spoken with staff of the service team, parts, and sales. Everyone was pleasant, helpful and had the answers to my questions. Well trained and cohesive staff.

• 

  Great experience dealing with the sales and service from Carter Cadillac! Have been their customer for a long time and will continue to be in the future.

• 

  Patricia offered an amazing customer service experience and we appreciate her efficiency in getting us the vehicle we wanted as well as helping us along the way. Everyone we encountered at the dealership went a step above to help us get the vehicle we wanted. I highly recommend this dealership!

• 

  Excellent in everything! Couldn’t be more pleased!

• 

  Had our oil changed , staff was friendly and efficient and also washed our SUV. Very happy with the service !

• 

  Carter Cadillac was absolutely extraordinary! I was very pleased with the client experience in addition to the services completed today. I will be returning moving forward and making them my new primary dealership!

• 

  The one thing that sets CC apart is after you purchase your vehicle nothing changes!! Chelsey in sales, James in parts, and Kaitlyn in service are the BEST!!

• 

  Gorgeous dealership. Prompt and courteous service. Friendly staff. Highly recommend.

• 

  Always great service and friendly staff. Fantastic place to do business.

• 

  The service department was very helpful! They made booking the appointment very easy and they were great to deal with. 5 out of 5, will be bringing my car back for any future needs.

• 

  Was there today for regular oil change etc. Comfort if you choose to wait for your vehicle. Great staff and courteous treatment. Plus a car wash before my vehicle is returned to me. Wouldn't deal with anyone else.

• 

  Great experience dealing with the sales and service from Carter Cadillac! Have been their customer for a long time and will continue to be in the future.

• 

  My husband and I recently purchased a new XT4 from Patricia at Carter Cadillac. Right from the initial contact we were treated exceptionally well from the first contact to the delivery of our vehicle. Everyone we encountered at the dealership went a step above to help us get the vehicle we wanted. I highly recommend this dealership!

• 

  Great staff doing everything they can to make you feel special. Katelyn at the service department was amazing and my car was serviced in no time.

• 

  Awesome service. On time and car retured clean and with a smile. Service advisor kept me up to speed all day and was very pleasant.

• 

  Great first time Service appointment at Carter Cadillac. The team installed new winter tires today. Vehicle was freshly washed when I picked it up. Thanks folks

• 

  Carter Cadillac is getting the service experience right! Helpful staff, good waiting area, and a professional service.

• 

  Friendly professional and helpful. Really enjoyed the experience.

• 

  I went into Carter Cadillac yesterday to deliver a part. Michelle at the front greeted me like I was the most important person there ever was. I informed her that I was only going to the parts department and she told me no problem I will take you right there. I have been in many dealerships but the level of her professionalism is way beyond anything I have ever experienced from any others. It was a pleasure going in there if just to deliver a part. Thanks for making my day. Tim.

• 

  I recently bought a CT6-V from them and their professionalism and honest customer care were amazing. The sales person was Caitlin and she is very kind, honest, and dedicated to her customers. I will certainly go back there for future purchases and recommend them to you all. Thank you Carter Cadillac and Caitlin.

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

• 

  I had my car in for routine maintenance and a recall, the service advisors were great to deal with as was the shuttle driver. Spoke to Doug McKeen about upcoming changes to the line up. He was very helpful and knowledgeable.

• 

  I bought a Cadillac XT5 from Andrew Engelleder. I went to the dealership a couple times and had the pleasure of working with Andrew both times. His costumer service skills were exceptional. He was easy to talk to and had open communication (via email and phone) with us during the whole process. He happily answered all of my questions and filled in any gaps. I absolutely love my new SUV, they did a great job detailing it as well. I would highly recommend Andrew for all your car needs!

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  I had my car in for routine maintenance and a recall, the service advisors were great to deal with as was the shuttle driver. Spoke to Doug McKeen about upcoming changes to the line up. He was very helpful and knowledgeable.

• 

  Dropped my vehicle off for an oil change and waited in the comfort of their Customer lounge. Enjoyed a cup of coffee and was out in less than an hour.

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  This is not your typical dealership, The staff in the shop keep a super clean workplace. I was impressed with the car collection upstairs. Mike in service took care of my Z28. with no problems, It was spotless when I pick up after hours. If you can check out this place.

• 

  What an amazing facility! Not your typical car dealership. This was a whole new experience in car shopping! And the staff there were wonderful to deal with...made me feel right at home. They have an amazing classic car collection that you just have to see! Well done Carter Cadillac!

• 

  I bought a Cadillac XT5 from Andrew Engelleder. I went to the dealership a couple times and had the pleasure of working with Andrew both times. His costumer service skills were exceptional. He was easy to talk to and had open communication (via email and phone) with us during the whole process. He happily answered all of my questions and filled in any gaps. I absolutely love my new SUV, they did a great job detailing it as well. I would highly recommend Andrew for all your car needs!

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

• 

  I recently bought a CT6-V from them and their professionalism and honest customer care were amazing. The sales person was Caitlin and she is very kind, honest, and dedicated to her customers. I will certainly go back there for future purchases and recommend them to you all. Thank you Carter Cadillac and Caitlin.

• 

  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

• 

  I bought a Cadillac XT5 from Andrew Engelleder. I went to the dealership a couple times and had the pleasure of working with Andrew both times. His costumer service skills were exceptional. He was easy to talk to and had open communication (via email and phone) with us during the whole process. He happily answered all of my questions and filled in any gaps. I absolutely love my new SUV, they did a great job detailing it as well. I would highly recommend Andrew for all your car needs!

• 

  Engine light came on when I was on my way into town...... I’m from Edmonton. I stopped in just to see if there was something they could do. A couple hours later my car was repaired & I was relaxing in my hotel worry free. Top notch service. Thank you Carter Cadillac

• 

  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

• 

  What an amazing facility! Not your typical car dealership. This was a whole new experience in car shopping! And the staff there were wonderful to deal with...made me feel right at home. They have an amazing classic car collection that you just have to see! Well done Carter Cadillac!

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  I took my cadillac in for its first service and it was a breeze. Katelyn H. took me in right away and noted all my concerns immediately. She quickly got my car into service and fixed everything i asked them to. I returned to a fresh clean working vehicle and couldn’t happier! I recommend this dealership the lounge was a awesome perk as well.

• 

  Had my water pump changed and the final bill was $800 less than quoted so very pleased. Car runs like new again.

• 

  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  Had my water pump changed and the final bill was $800 less than quoted so very pleased. Car runs like new again.

• 

  Andrew and Chelsea were extremely helpful and knowledgeable when I was purchasing a new Cadillac.The entire experience was very low pressure.I would recommend this dealership to anyone looking for a new vehicle.

• 

  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

• 

  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

• 

  Andrew and Chelsea were extremely helpful and knowledgeable when I was purchasing a new Cadillac.The entire experience was very low pressure.I would recommend this dealership to anyone looking for a new vehicle.

• 

  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  I recently bought a CT6-V from them and their professionalism and honest customer care were amazing. The sales person was Caitlin and she is very kind, honest, and dedicated to her customers. I will certainly go back there for future purchases and recommend them to you all. Thank you Carter Cadillac and Caitlin.

• 

  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

• 

  I own a 2018 Cadillac Escalade and I used to take it to Jack Carter and the difference in service is astounding! This one is so much better, they treat you so much better and they make you fell like you are apart of their family.

• 

  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

• 

  We have been looking for a new SUV for a few weeks now and finally decided on the Cadillac XT5. We made multiple trips to Carter Cadillac and dealt with Andrew who was more than happy to help us out, even though in the beginning we didn't seem like the most serious buyers. He spent as much time with us as we needed, answered all our questions without trying to push a vehicle on us that we weren't interested in. He helped us find what we wanted and we couldn't be happier with our purchase.

• 

  Dropped my vehicle off for an oil change and waited in the comfort of their Customer lounge. Enjoyed a cup of coffee and was out in less than an hour.

• 

  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  Had my water pump changed and the final bill was $800 less than quoted so very pleased. Car runs like new again.

• 

  I bought a Cadillac XT5 from Andrew Engelleder. I went to the dealership a couple times and had the pleasure of working with Andrew both times. His costumer service skills were exceptional. He was easy to talk to and had open communication (via email and phone) with us during the whole process. He happily answered all of my questions and filled in any gaps. I absolutely love my new SUV, they did a great job detailing it as well. I would highly recommend Andrew for all your car needs!

• 

  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

• 

  I had my car in for routine maintenance and a recall, the service advisors were great to deal with as was the shuttle driver. Spoke to Doug McKeen about upcoming changes to the line up. He was very helpful and knowledgeable.

• 

  Andrew and Chelsea were extremely helpful and knowledgeable when I was purchasing a new Cadillac.The entire experience was very low pressure.I would recommend this dealership to anyone looking for a new vehicle.

• 

  I took my cadillac in for its first service and it was a breeze. Katelyn H. took me in right away and noted all my concerns immediately. She quickly got my car into service and fixed everything i asked them to. I returned to a fresh clean working vehicle and couldn’t happier! I recommend this dealership the lounge was a awesome perk as well.

• 

  I have been a customer of Carter Cadillac for many years and have been consistently happy with the quality of service and fantastic staff. While I cannot say there has never been problems with servicing my vehicle, the dealership has always done whatever was needed to correct the issue and make me happy. I couldn't ask for anything more. Thanks Carter Cadillac.

• 

  I recently bought a CT6-V from them and their professionalism and honest customer care were amazing. The sales person was Caitlin and she is very kind, honest, and dedicated to her customers. I will certainly go back there for future purchases and recommend them to you all. Thank you Carter Cadillac and Caitlin.

• 

  A big, HUGE thank you to Kirk and the rest of the #cartercadillacyyc team for helping me out on the coldest day of the year. I got a flat tire on my way home and Carter Cadillac was the closest dealership I could think of to see if I could use their service bay to change my tire. They went above and beyond my expectations; changed out my tire, checked the pressure in the rest of them and shared a few laughs as well. Your kindness and excellent service was greatly appreciated, thank you!

• 

  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

• 

  As usual it is an uplifting place to go Everyone is so friendly even if you are having a bad day, you leave feeling great

• 

  Fabulous and prompt service! Staff are super friendly and I love the concierge service for my busy day!

• 

  So nice to have a service department that only deals with Cadillac. Over due in this city. Awesome service!

• 

  Beautiful Dealership, very comfortable atmosphere! Caitlin was fantastic, she was very helpful and knowledgeable! I recommend this spot for all your Cadillac requirements.

• 

  Engine light came on when I was on my way into town...... I’m from Edmonton. I stopped in just to see if there was something they could do. A couple hours later my car was repaired & I was relaxing in my hotel worry free. Top notch service. Thank you Carter Cadillac

• 

  State of the art facility with great people, everything luxury Automotive would be looking for!

• 

  This dealership exceeds expectations. The service is exceptional. Mike in service goes above and beyond. Check them out!

• 

  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

• 

  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

• 

  Great service, very informative and friendly staff. Great facility. Rate then a 10 out of 10.

• 

  Friendly staff and exceptional service. A very nice lounge with espresso machine and media station while waiting for the complimentary valet. First impressions, top drawer!

• 

  I can not say enough about how incredible and helpful both Julian and Charlie D were in the leasing of my new Cadillac XT5. They were very professional and made the qualifying and approval process painless. I am so great full to both of them for picking up the ball on a deal that was unacceptable and unworkable for me with a previous salesman and manager. Julian is an incredible asset at Carter Cadillac and a great ambassador for the Cadillac brand. Charlie D is amazing and indispensable he has assisted me for 15 years buying new vehicles. I am so happy with my new ride! Julian and Charlie are an awesome duo to get stuff done quickly!

• 

  What an amazing facility! Not your typical car dealership. This was a whole new experience in car shopping! And the staff there were wonderful to deal with...made me feel right at home. They have an amazing classic car collection that you just have to see! Well done Carter Cadillac!

• 

  This is not your typical dealership, The staff in the shop keep a super clean workplace. I was impressed with the car collection upstairs. Mike in service took care of my Z28. with no problems, It was spotless when I pick up after hours. If you can check out this place.