Reviews

from our CUSTOMERS near Airdrie!

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  Engine light came on when I was on my way into town...... I’m from Edmonton. I stopped in just to see if there was something they could do. A couple hours later my car was repaired & I was relaxing in my hotel worry free. Top notch service. Thank you Carter Cadillac

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  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

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  What an amazing facility! Not your typical car dealership. This was a whole new experience in car shopping! And the staff there were wonderful to deal with...made me feel right at home. They have an amazing classic car collection that you just have to see! Well done Carter Cadillac!

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  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

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  I took my cadillac in for its first service and it was a breeze. Katelyn H. took me in right away and noted all my concerns immediately. She quickly got my car into service and fixed everything i asked them to. I returned to a fresh clean working vehicle and couldn’t happier! I recommend this dealership the lounge was a awesome perk as well.

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  Had my water pump changed and the final bill was $800 less than quoted so very pleased. Car runs like new again.

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  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

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  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

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  Had my water pump changed and the final bill was $800 less than quoted so very pleased. Car runs like new again.

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  Andrew and Chelsea were extremely helpful and knowledgeable when I was purchasing a new Cadillac.The entire experience was very low pressure.I would recommend this dealership to anyone looking for a new vehicle.

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  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

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  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

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  Andrew and Chelsea were extremely helpful and knowledgeable when I was purchasing a new Cadillac.The entire experience was very low pressure.I would recommend this dealership to anyone looking for a new vehicle.

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  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

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  I recently bought a CT6-V from them and their professionalism and honest customer care were amazing. The sales person was Caitlin and she is very kind, honest, and dedicated to her customers. I will certainly go back there for future purchases and recommend them to you all. Thank you Carter Cadillac and Caitlin.

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  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

• 

  I own a 2018 Cadillac Escalade and I used to take it to Jack Carter and the difference in service is astounding! This one is so much better, they treat you so much better and they make you fell like you are apart of their family.

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  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

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  We have been looking for a new SUV for a few weeks now and finally decided on the Cadillac XT5. We made multiple trips to Carter Cadillac and dealt with Andrew who was more than happy to help us out, even though in the beginning we didn't seem like the most serious buyers. He spent as much time with us as we needed, answered all our questions without trying to push a vehicle on us that we weren't interested in. He helped us find what we wanted and we couldn't be happier with our purchase.

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  Dropped my vehicle off for an oil change and waited in the comfort of their Customer lounge. Enjoyed a cup of coffee and was out in less than an hour.

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  The service dept. went way beyond anything I could have asked for. I found myself in need of a service at a most inconvenient time, they offered me concierge service to pick up and bring my vehicle back to the hospital where my parents were staying. They did a full service on my car and brought it back to me quickly. I can't thank them enough.

• 

  Had my water pump changed and the final bill was $800 less than quoted so very pleased. Car runs like new again.

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  I bought a Cadillac XT5 from Andrew Engelleder. I went to the dealership a couple times and had the pleasure of working with Andrew both times. His costumer service skills were exceptional. He was easy to talk to and had open communication (via email and phone) with us during the whole process. He happily answered all of my questions and filled in any gaps. I absolutely love my new SUV, they did a great job detailing it as well. I would highly recommend Andrew for all your car needs!

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  Best Cadillac Service department in Calgary. Always prompt and efficient with a friendly greeting. Great coffee and snacks too. Kirk the technician did a great job and even had my vehicle washed for me. Thanks to all on the service team.

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  I had my car in for routine maintenance and a recall, the service advisors were great to deal with as was the shuttle driver. Spoke to Doug McKeen about upcoming changes to the line up. He was very helpful and knowledgeable.

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  Andrew and Chelsea were extremely helpful and knowledgeable when I was purchasing a new Cadillac.The entire experience was very low pressure.I would recommend this dealership to anyone looking for a new vehicle.

• 

  I took my cadillac in for its first service and it was a breeze. Katelyn H. took me in right away and noted all my concerns immediately. She quickly got my car into service and fixed everything i asked them to. I returned to a fresh clean working vehicle and couldn’t happier! I recommend this dealership the lounge was a awesome perk as well.

• 

  I have been a customer of Carter Cadillac for many years and have been consistently happy with the quality of service and fantastic staff. While I cannot say there has never been problems with servicing my vehicle, the dealership has always done whatever was needed to correct the issue and make me happy. I couldn't ask for anything more. Thanks Carter Cadillac.

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  I recently bought a CT6-V from them and their professionalism and honest customer care were amazing. The sales person was Caitlin and she is very kind, honest, and dedicated to her customers. I will certainly go back there for future purchases and recommend them to you all. Thank you Carter Cadillac and Caitlin.

• 

  A big, HUGE thank you to Kirk and the rest of the #cartercadillacyyc team for helping me out on the coldest day of the year. I got a flat tire on my way home and Carter Cadillac was the closest dealership I could think of to see if I could use their service bay to change my tire. They went above and beyond my expectations; changed out my tire, checked the pressure in the rest of them and shared a few laughs as well. Your kindness and excellent service was greatly appreciated, thank you!

• 

  Routine service. Friendly staff. Went the extra mile, kept the car indoors and warm after servicing on a cold day. It's the little things.

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  As usual it is an uplifting place to go Everyone is so friendly even if you are having a bad day, you leave feeling great

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  Fabulous and prompt service! Staff are super friendly and I love the concierge service for my busy day!

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  So nice to have a service department that only deals with Cadillac. Over due in this city. Awesome service!

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  Beautiful Dealership, very comfortable atmosphere! Caitlin was fantastic, she was very helpful and knowledgeable! I recommend this spot for all your Cadillac requirements.

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  Engine light came on when I was on my way into town...... I’m from Edmonton. I stopped in just to see if there was something they could do. A couple hours later my car was repaired & I was relaxing in my hotel worry free. Top notch service. Thank you Carter Cadillac

• 

  I own a 2018 Cadillac Escalade and I used to take it to Jack Carter and the difference in service is astounding! This one is so much better, they treat you so much better and they make you fell like you are apart of their family.

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  Just a fantastic, well rounded, top notch service. Beth was my main point of contact in the service department and she's outstanding.

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  Great treatment of their customers. Very professional and courteous.

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  State of the art facility with great people, everything luxury Automotive would be looking for!

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  This dealership exceeds expectations. The service is exceptional. Mike in service goes above and beyond. Check them out!

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  I highly recommend and greatly appreciate this dealership. Service Director Mike Cautley and his team truly understand and provide outstanding customer service. Easy vehicle drop-off with the friendly and extremely efficient counter staff, the comfortable and well stocked customer lounge and the always very short wait for the complimentary shuttle make even a simple oil change a pleasant experience. The staff at this location are amazing ambassadors for the Cadillac brand and for Carter Cadillac as a company!

• 

  Ask for Julian - he is definitely one of the best. With easy conversation, take your time, and gave us a tour of the amazing collection of cars ... You knew it wasn't just about a car, but more about becoming a member of their family. Right from the greeting when you walk in - you are made to feel welcome.

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  Great service, very informative and friendly staff. Great facility. Rate then a 10 out of 10.

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  Friendly staff and exceptional service. A very nice lounge with espresso machine and media station while waiting for the complimentary valet. First impressions, top drawer!

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  I can not say enough about how incredible and helpful both Julian and Charlie D were in the leasing of my new Cadillac XT5. They were very professional and made the qualifying and approval process painless. I am so great full to both of them for picking up the ball on a deal that was unacceptable and unworkable for me with a previous salesman and manager. Julian is an incredible asset at Carter Cadillac and a great ambassador for the Cadillac brand. Charlie D is amazing and indispensable he has assisted me for 15 years buying new vehicles. I am so happy with my new ride! Julian and Charlie are an awesome duo to get stuff done quickly!

• 

  What an amazing facility! Not your typical car dealership. This was a whole new experience in car shopping! And the staff there were wonderful to deal with...made me feel right at home. They have an amazing classic car collection that you just have to see! Well done Carter Cadillac!

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  This is not your typical dealership, The staff in the shop keep a super clean workplace. I was impressed with the car collection upstairs. Mike in service took care of my Z28. with no problems, It was spotless when I pick up after hours. If you can check out this place.